Return and Refund Policy

Last Updated: 11/07/2026

At Saif Pharma, customer satisfaction is important to us. Since we sell herbal, wellness, hygiene, and personal care products, returns are accepted only under specific conditions.

Return Eligibility

A return or replacement request may be accepted if:

You received a damaged product
You received a wrong product
You received an expired product
You received a defective or leaked product
The product was missing from the package

The issue must be reported within 48 hours of delivery.

Non-Returnable Products

Products are not eligible for return if:

The product has been opened or used
The seal is broken or tampered
The packaging is damaged after delivery
The product was purchased during clearance or final sale
The return request is made after 48 hours of delivery
The customer ordered the wrong product by mistake
The product does not suit the customer’s personal preference, taste, smell, texture, or expectation
There is no valid proof of purchase

For safety and hygiene reasons, wellness products, supplements, oils, personal care products, and consumables cannot be returned once opened.

Return Request Process

To request a return or replacement, contact us at [Email Address] or [Phone Number] within 48 hours of delivery.

Please share:

Order ID
Customer name
Registered phone number
Reason for return
Clear photos of the product and packaging
Unboxing video, if available

Our team will review your request and respond within 2–3 business days.

Replacement Policy

If your return request is approved, we may offer a replacement for the same product, subject to stock availability.

If the same product is unavailable, we may offer store credit, refund, or an alternative product after customer confirmation.

Refund Policy

Refunds are approved only after verification of the issue.

Once approved, refunds will be processed to the original payment method within 7–10 business days.

For Cash on Delivery orders, refunds may be processed through bank transfer, UPI, or store credit after collecting the customer’s payment details.

Shipping charges, COD charges, convenience fees, or payment gateway charges may not be refundable unless the issue is due to our error.

Cancellation Policy

Orders can be cancelled only before dispatch.

Once an order has been shipped, it cannot be cancelled. You may refuse delivery, but shipping and return charges may be deducted where applicable.

To cancel an order, contact us immediately at [Phone Number] or [Email Address] with your Order ID.

Damaged Product Claims

For damaged, leaked, or broken products, please contact us within 48 hours of delivery.

Claims without clear photos or proper evidence may not be accepted.

No Medical Result Guarantee

Saif Pharma does not guarantee specific health outcomes, body changes, medical results, or performance results. Herbal and wellness product results may vary from person to person.

Refunds will not be provided on the basis of “no result,” “taste preference,” “smell preference,” or “not suitable after opening,” unless the product is defective or incorrect.