Shipping Policy

Last Updated: 11/07/2026

At Saif Pharma, we aim to deliver your herbal care and wellness products safely and on time.

Shipping Coverage

We currently ship orders across India through trusted courier and logistics partners. Shipping availability may vary depending on the product, delivery pin code, courier serviceability, and order value.

Order Processing Time

Orders are usually processed within 1–3 business days after successful payment confirmation or COD verification.

Orders placed on Sundays, public holidays, or during high-demand periods may take additional processing time.

Delivery Timeline

Estimated delivery time:

Metro cities: 3–6 business days
Other cities and towns: 5–8 business days
Remote locations: 7–12 business days

Delivery timelines are estimates and may vary due to courier delays, weather conditions, public holidays, strikes, natural events, remote pin codes, or incorrect address details.

Shipping Charges

Shipping charges, if applicable, will be shown at checkout before payment.

We may offer free shipping on selected products, offers, or minimum order values from time to time.

Order Tracking

Once your order is shipped, tracking details will be shared through SMS, email, WhatsApp, or the order tracking page.

Tracking updates may take 24–48 hours to appear after dispatch.

Incorrect Address or Phone Number

Customers are responsible for providing complete and accurate shipping details.

Saif Pharma will not be responsible for failed delivery due to incorrect address, incomplete address, unavailable customer, wrong phone number, or refusal to accept the order.

If the order is returned to us due to customer-related delivery failure, re-shipping charges may apply.

Damaged or Tampered Package

If you receive a damaged, leaked, broken, or tampered package, please do not accept the delivery if the damage is visible at the time of delivery.

If damage is noticed after delivery, contact us within 48 hours with:

Order ID
Clear photos of the package and product
Unboxing video, if available
Description of the issue

Claims raised after 48 hours may not be accepted.

Missing Items

If any item is missing from your order, please contact us within 48 hours of delivery with clear images and an unboxing video.

Delivery Attempts

Courier partners usually make multiple delivery attempts. If the order remains undelivered due to customer unavailability, it may be returned to us.

In such cases, re-shipping may be arranged after confirmation and additional shipping charges may apply.

Delayed Delivery

If your order is delayed beyond the estimated delivery timeline, please contact us. We will coordinate with the courier partner and help resolve the issue.